Frequently Asked Questions
About Mystic
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Why did your shipping charges change?
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Why should I shop with Mystic compared to others?
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Why aren’t some stamp conditions or formats offered on your website?
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Do you offer a worldwide catalog?
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Can I use the stamps you sell to mail a letter or a package?
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I see “Image Not Available” while looking for an item on your website. Does that mean the item is not available to order?
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Does Mystic collect sales tax?
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What are your average shipping costs?
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Do you have gift cards?
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I found an error in a piece of mail you sent me or on your website. Can it be corrected?
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I’m getting too many e-mails. Can I get fewer?
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I’m getting too much mail from Mystic. How do I reduce the amount?
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What are your hours?
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Can I create a Mystic wish list?
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Do you ship internationally?
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Your offer mentions stamps “on approval.” What does that mean?
About Rewards
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I still have paper Mystic Profit Shares. Are they still good?
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I recently bought stamps/coins offered in a letter. Why didn’t I receive Rewards Points for that purchase?
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I want to use my Rewards Points for an item on your website, but I don’t see the “Free with points!” line. Can I still use my points for that item?
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How do I use my Rewards Points to get FREE stamps, coins, and supplies on your website?
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How do I check my Rewards Points balance or use my points?
About Stamps
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How can I find out what mount size my stamp needs?
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What are “space filler” stamps?
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With the change to self-adhesive stamps, are joint-line pairs no longer available on coils?
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What is a minor-variety stamp?
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What is the easiest way to find out when my stamp was issued?
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What are Documentary Stamps?
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Why was the mint stamp I ordered hinged?
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Why are some used stamps priced higher than mint stamps?
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When will current commemorative stamps be available in used condition?
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How many of each stamp are issued with premium centering?
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What plate block position on a sheet is the most valuable?
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For se-tenant and souvenir sheet stamps, what is the difference between Fleetwood FDC sets and FDC?
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I think my stamp should have a watermark, how can I tell if it does?
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Are Ziplock bags OK for long-term stamp storage?
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What is included in the American Heritage Collection?
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Do you offer a starter kit for worldwide stamps?
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Why do the margins on 2012+ imperforate US stamps vary? How do I know it’s a genuine imperforate?
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What are unused and used stamps with small flaws?
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What is the difference between “Commemorative” and “Definitive” stamps?
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I’m interested in collecting used self-adhesive stamps. What do I need to know?
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What do “AVR,” “APU,” and “SSP” stand for?
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How do you decide which stamps to encapsulate?
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I’m looking for a specific rare stamp. Can you help me?
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What is the difference between a coil stamp and a booklet stamp?
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How do I remove a self-adhesive stamp from an envelope or backing paper?
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Does Mystic’s stamp grading take into account centering, gum, and perforations?
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How do I find out if one of my stamps is valuable?
About Our Website
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Why did your shipping charges change?
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What are the odd characters or symbols in some item descriptions on your website?
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What is the best way to view your website on my phone or tablet?
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Do I need to add the decimal point when making a club payment on your website?
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Why does my monthly club shipment payment appear as if I’m ordering an item on your website?
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Why is there not an option to keep shopping while viewing my cart?
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Why can I not see my order history on your website?
About My Account
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Why did your shipping charges change?
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Do I need to add the decimal point when making a club payment on your website?
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Why does my monthly club shipment payment appear as if I’m ordering an item on your website?
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Why is there not an option to keep shopping while viewing my cart?
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Why can I not see my order history on your website?
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How do I add a credit card to my Mystic account, or update the one on file?
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What is a CAPTCHA?
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I’m having trouble logging into my account. What should I do?
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I can’t complete the checkout process. What should I do?
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How do I change/reset my password?
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I’m having trouble logging in to Mystic’s website. How can I get help?
About My Order
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Why did your shipping charges change?
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Do I need to add the decimal point when making a club payment on your website?
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Why does my monthly club shipment payment appear as if I’m ordering an item on your website?
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Why is there not an option to keep shopping while viewing my cart?
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How do I figure out the State Sales Tax for my order?
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Can I pay extra for rush shipping?
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An item in my order is backordered. Will I have to pay additional shipping charges when that item ships?
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A stamp, coin, or supply is missing from my order. What do I do?
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Will I receive a tracking number for my order?
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How do I return an item?
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What’s the status of my order?
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How soon will my order arrive?
About Stamp Albums
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Why was the mint stamp I ordered hinged?
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I collect sheets of stamps. Which Mystic albums feature sheets?
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Do you have a Hingeless Airmail Supplement?
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What is the difference between your American Heirloom and Hingeless American Heirloom albums?
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Why can’t I find an album picturing the stamps I collect?
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What are “Hingeless” album pages?
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What do “HM” and “HU” mean when it comes to stamp condition?
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How do I know which supplement pages will fit my album?
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What is the difference between an album and a binder?
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What is the difference between Mystic’s Heritage and Heirloom supplements?
About Mounts
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How can I find out what mount size my stamp needs?
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Why is the number of mounts for a used year set different than the number for a mint year set?
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Why should I use mounts instead of hinges?
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Are measurements for Mystic Mounts the size of the mount or the size of the stamp?
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Do you offer clear self-adhesive mounts?
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Are the mounts you offer archival quality?
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What are the differences between Mystic’s stamp mounts?
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Do I need to remove a stamp from encapsulation before I mount it?
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What is the difference between a hinge and a mount?
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How do I figure out what size mount will fit my stamp?